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PetSmart Charities, Inc. Privacy Policy

This Privacy Policy describes the information, privacy and security practices for the URL http://www.petsmartcharities.org (the “Site”) and certain other communications sent out by PetSmart Charities, Inc. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns.

When you may visit the PetSmart Charities Site, you may browse our Site without telling us who you are or revealing any identifying information. However, because our web site may include areas in which visitors can provide personally identifying information, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your experience quicker and easier, by pre-filling certain parts of your information.

When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you voluntarily provide to us.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We collect your personal information when you adopt a pet through PetSmart Charities’ partnership with PetSmart, Inc. store adoption program; make a donation; enter a contest or sweepstake; sign up for our newsletters; participate in a PetSmart Charities program or survey; participate in programs offered by certain partners of PetSmart Charities; and provide us with comments or suggestions. We may use your personal information to better assist you when you contact us again and to send you information related to PetSmart Charities services, programs, news, and partners. We may do this by including regular mail, by e-mail, by telephone, and with general communications (collectively "Communications"). Every recipient of our Communications can quickly and easily “opt-out" of future Communications by following the instructions in this Policy or included with the Communication. Unless you "opt-out," we may send you Communications in the future.

When participating in interactive services through our Site, if you register for an online account or for any online offers or services, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. If you register for any such online account, the personal information you provide will be added to our database and may be used to send future Communications to you unless you specifically “opt-out”.

When you make donations we will collect your name, mailing address, phone number, e-mail address and billing information, as well as credit/debit card information. This information enables us to contact you in the event of processing difficulties, verify or respond to your inquiries, and deliver services and information about PetSmart Charities to you. If you make a donation or inquiry through our Site, the personal information you provide will be added to our database (but never your credit/debit card information). Our database may be used to send future Communications to you unless you specifically “opt-out”.

When using a blog or community forum site provided by or associated with PetSmart Charities, in addition to the terms and conditions of use and other service terms that may appear throughout the site, you agree that PetSmart Charities does not control material delivered and posted to such Internet bulletin boards, in chat rooms, on blogs, and in forums. To the extent permitted, PetSmart Charities reserves the right to edit, refuse, or remove any material it believes, in its sole discretion, is objectionable or in violation of Site terms and conditions of use and this Policy, although PetSmart Charities has no obligation to monitor such postings. These postings do not necessarily reflect the views of PetSmart Charities.

When you submit information about other people when you provide personal information to us, or when you create or send a gift reminder, we consider the information you provide and the content of any personalized message to be private and between you and the recipient. Although PetSmart Charities does not generally use or disclose any information you provide about someone else for any purpose other than to fulfill your request, we reserve the right to maintain that information to send future Communications. We may also use that information to identify or resolve technical problems or customer service issues as necessary, or may need to share that information as required by law or to comply with a court order or other legal process.

When participating in other PetSmart Charities activities, such as entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact PetSmart Charities with a question or concern, we may ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets to administer the activity and deliver Communications to you. We may share your personal information with carefully selected third-party service providers in order to provide services to you. Such services may include: processing donations, payments, and registrations, customer, service, conduct surveys, provide Communications, monitor Site activity, maintain our database, or to administer other PetSmart Charities programs, contests or drawings. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing services for PetSmart Charities.

We may also partner with carefully selected third-party service/product providers to provide you with additional opportunities and programs, which may include processing credit card, debit card, and other payment transactions, and may use the information collected by these third parties in order to send Communications. These third-party providers have their own privacy policies, and PetSmart Charities assumes no responsibility for the data collection and use practices of third parties that process such transactions. When you conduct business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.

We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and PetSmart Charities.

GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
PetSmart Charities uses web technologies to gather navigational information about our Site and technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to improve our understanding and quality of Site viewer experiences. As navigational information is gathered, non-personally identifiable information may be collected, such as domain and web browser type, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.

Our Site uses “cookie” technology. A cookie is a small data file that a website may send to your web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection--cookies let us “remember” information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies.

You may choose to set your web browser to not accept cookies. If your cookies are disabled, you can still view our Site and make a donation.

Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website.

As a convenience to you, PetSmart Charities provides links from its Site to third-party websites. Inclusion of these links does not imply PetSmart Charities’ endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the PetSmart Charities trademarks or otherwise promote PetSmart Charities. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

HOW TO “OPT-OUT” OF COMMUNICATIONS
If we are currently using your personal information to send you Communications and you want to change your options, you can “opt-out” at any time using the following directions. You may also use these directions to change your personal information in our donor database and to ask us to stop providing your personally-identifiable information to our carefully selected third-party service providers, as identified in this Policy.

To “opt-out” of Communications, do one of the following:

  1. If you've created an account on our Site, you can access and change your personal profile information and preferences after logging into your account.
  2. Send an e-mail request to: info@petsmartcharities.org
  3. Call toll-free:1-800-423-PETS 24 hours a day/7 days a week
  4. Mail your request to:
    PetSmart Charities, Inc.
    19601 N. 27th Ave.
    Phoenix, AZ 85027
  5. Follow the directions on any Communication we send.

If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of Communications you wish to stop receiving along with the specific e-mail address in our donor or newsletter database to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your “opt-out” request.

Due to production and mailing timelines, it may take up to ten (10) business days for email and up to six (6) weeks for direct mail to make the requested change. Until then, you may still receive Communications, and we apologize for any inconvenience.

Please note that you may continue to receive business-related communications, such as donation confirmations and other administrative communications. You cannot “opt-out” of these business-related communications which are necessary to fulfill services.

SECURITY OF PERSONAL INFORMATION
PetSmart Charities strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. We have security measures in place to help protect against loss, unauthorized access, and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy.

PetSmart Charities' databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.

Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number. To provide you with an increased level of security online, when you register for an online program, we may also ask you to select a password to access your personal information. We will not ask you for your password in an unsolicited communication.

CHILDREN
The safety of children is very important to us. Consequently, PetSmart Charities does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to obtain services from our Site or wish to provide personal information, ask a parent or guardian for assistance. PetSmart Charities cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.

QUESTIONS OR CONCERNS
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will make all reasonable efforts to respond within five (5) business days of receipt of your inquiry.

  1. Send an e-mail request to: info@petsmartcharities.org
  2. Call toll-free: 1-800-423-PETS 24 hours a day/7 days a week
  3. Mail your request to:
    PetSmart Charities, Inc.
    19601 N. 27th Ave.
    Phoenix, AZ 85027

Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed.

CHANGES/UPDATES TO NOTICES AND POLICIES
Because our Site and organization will continue to implement new technologies and improve the services and opportunities we provide, our Notices and Policies are subject to change. We reserve the right to change or update our Notices and Policies and to modify or terminate the Site for any reason, without notice and without liability to you or any other participating third party. As a Site user, you are responsible for regularly reviewing our Notices and Policies in order to remain informed of our practices and your obligations as you visit and use our Site. Our current Notices and Policies constitute the entire agreement between you and PetSmart Charities as you use our Site and supersedes all prior understandings or agreements, written or oral, in this regard.

MORE INFORMATION CONCERNING CHANGES TO OUR PRIVACY POLICY
If there are significant changes or additions to our Privacy Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use, or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to "opt-out" of having your information used or shared in that new way.