When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you voluntarily provide to us.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
When participating in interactive services through our Site, if you register for an online account or for any online offers or services, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. If you register for any such online account, the personal information you provide will be added to our database and may be used to send future Communications to you unless you specifically “opt-out”.
When you make donations we will collect your name, mailing address, phone number, e-mail address and billing information, as well as credit/debit card information. This information enables us to contact you in the event of processing difficulties, verify or respond to your inquiries, and deliver services and information about PetSmart Charities to you. If you make a donation or inquiry through our Site, the personal information you provide will be added to our database (but never your credit/debit card information). Our database may be used to send future Communications to you unless you specifically “opt-out”.
When using a blog or community forum site provided by or associated with PetSmart Charities, in addition to the terms and conditions of use and other service terms that may appear throughout the site, you agree that PetSmart Charities does not control material delivered and posted to such Internet bulletin boards, in chat rooms, on blogs, and in forums. To the extent permitted, PetSmart Charities reserves the right to edit, refuse, or remove any material it believes, in its sole discretion, is objectionable or in violation of Site terms and conditions of use and this Policy, although PetSmart Charities has no obligation to monitor such postings. These postings do not necessarily reflect the views of PetSmart Charities.
When you submit information about other people when you provide personal information to us, or when you create or send a gift reminder, we consider the information you provide and the content of any personalized message to be private and between you and the recipient. Although PetSmart Charities does not generally use or disclose any information you provide about someone else for any purpose other than to fulfill your request, we reserve the right to maintain that information to send future Communications. We may also use that information to identify or resolve technical problems or customer service issues as necessary, or may need to share that information as required by law or to comply with a court order or other legal process.
When participating in other PetSmart Charities activities, such as entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact PetSmart Charities with a question or concern, we may ask you to provide your name, physical address, phone number, e-mail address and other information about yourself and your pets to administer the activity and deliver Communications to you. We may share your personal information with carefully selected third-party service providers in order to provide services to you. Such services may include: processing donations, payments, and registrations, customer, service, conduct surveys, provide Communications, monitor Site activity, maintain our database, or to administer other PetSmart Charities programs, contests or drawings. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing services for PetSmart Charities.
We may also partner with carefully selected third-party service/product providers to provide you with additional opportunities and programs, which may include processing credit card, debit card, and other payment transactions, and may use the information collected by these third parties in order to send Communications. These third-party providers have their own privacy policies, and PetSmart Charities assumes no responsibility for the data collection and use practices of third parties that process such transactions. When you conduct business with third-party providers, we encourage you to read their privacy policies to learn how they collect and use information about you.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and PetSmart Charities.
GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
You may choose to set your web browser to not accept cookies. If your cookies are disabled, you can still view our Site and make a donation.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website.
As a convenience to you, PetSmart Charities provides links from its Site to third-party websites. Inclusion of these links does not imply PetSmart Charities’ endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the PetSmart Charities trademarks or otherwise promote PetSmart Charities. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
HOW TO “OPT-OUT” OF COMMUNICATIONS
To “opt-out” of Communications, do one of the following:
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of Communications you wish to stop receiving along with the specific e-mail address in our donor or newsletter database to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your “opt-out” request.
Due to production and mailing timelines, it may take up to ten (10) business days for email and up to six (6) weeks for direct mail to make the requested change. Until then, you may still receive Communications, and we apologize for any inconvenience.
Please note that you may continue to receive business-related communications, such as donation confirmations and other administrative communications. You cannot “opt-out” of these business-related communications which are necessary to fulfill services.
SECURITY OF PERSONAL INFORMATION
PetSmart Charities' databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number. To provide you with an increased level of security online, when you register for an online program, we may also ask you to select a password to access your personal information. We will not ask you for your password in an unsolicited communication.
QUESTIONS OR CONCERNS
Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed.
CHANGES/UPDATES TO NOTICES AND POLICIES